2011 Corporate Social Responsibility Report
CUSTOMER SECURITY AND PRIVACY
The Internet has become a major portal for Lexmark and its customers to interact. Customers and prospective customers use Lexmark’s Web site for a multitude of reasons.
- To research Lexmark products, solutions and service offerings
- To buy products directly from Lexmark online or find where to buy them through partners
- To register a product purchased from Lexmark for warranty purposes
- To get help for resolving a product issue; either unassisted help via the Lexmark KnowledgeBase or assisted help from a Lexmark Support Representative
During these transactions, Lexmark may ask customers for the following personal information:
- First and last name
- Title and company name
- Home, billing, or other physical address (including street name, name of a city or town,
state/province, postal code) - Credit card number
- Email address
- Telephone number
- Online account ID and password
- How products are used in their home or business
- Whether or not they want future contact from Lexmark (marketing materials, special offers and promotions, etc.)
Lexmark takes the privacy of personal information provided by our customers very seriously. We are happy to report that we have had no customer complaints regarding breach of personal information collected via Internet marketing and sales activities.
Prior to October 2009, Lexmark outsourced the Web store to a third-party channel partner, which administered the store and collected the personal information necessary to complete sales transactions. We have not received any customer complaints for breach of personal information by the third party.
Security of Customer Information
To protect against unauthorized access, misuse, disclosure or alteration of personal information, Lexmark employs appropriate physical, technical and administrative security measures. Physical security is designed to prevent unauthorized access to database equipment and hard copies of documents. Electronic security measures, such as firewalls, access restrictions and encryption, provide protection from hacking or other unauthorized access. Lexmark limits access to personal information to those persons in our organization, or agents of Lexmark, who have a specific business purpose for maintaining and processing personal information and data. Lexmark regularly reviews privacy compliance.
Lexmark offers recourse to customers who feel there has been a breach of their personal data. A designated email and designated postal address are available.
Lexmark International, Inc.
Privacy Mailbox
740 West New Circle Road
Lexington, Kentucky 40550
When we receive written questions and concerns at these addresses, it is Lexmark's policy to contact the individual user regarding his or her concerns. We will investigate and attempt to resolve issues regarding use and disclosure of personal information in accordance with the principles contained in this statement. Any concern that cannot be resolved through our internal processes will be settled by arbitration administered by the American Arbitration Association (AAA) in accordance with its applicable commercial rules and, as applicable, the Safe Harbor Principles. The exclusive location for such arbitration shall be Lexington, Kentucky.
Lexmark’s U.S. privacy policy can be found at: http://www1.lexmark.com/en_CA/terms/privacy-security.shtml.