Lexmark customises its supplies for different regions as part of its brand protection strategy. Lexmark has found that often grey market supplies deliveries are mixed with counterfeit supplies. These counterfeit supplies can cause poor product performance, reliability issues and print quality problems for our customers. By implementing its regionalisation strategy, Lexmark is able to minimise the amount of product moved around the world via the grey market, therefore eliminating a path to market for counterfeit supplies. Customers will notice region-specific packaging featuring local languages, unique identifiers and region-specific cartridge recycling instructions.
Your Lexmark printer will automatically customise itself to accept cartridges specific to your country or region. If you take your printer with you to another country, you may not find cartridges with the same Supplies number available. Although you may find Lexmark cartridges that appear to be compatible with your printer, they will not work.
Please contact Lexmark so we can resolve this issue for you by resetting your printer. Contact information for your country may be found under the “Support and Downloads” section of the Lexmark web site.
Before contacting Lexmark, please have the following items ready:
1) Your Lexmark printer
2) A complete set of new Lexmark cartridges for your new country or region. Please use the PDF files above to identify the correct Supplies number for your new country.
3) A computer with internet access that is connected to your printer