How does Lexmark deliver the service
Return to base
Return-to-base offers you remote product support by both telephone and Internet, as well as a dependable return process in case of printer defect.
If your printer challenges cannot be resolved over the phone, a Technical Support representative will explain you how to prepare and return the defective printer to a Lexmarkdesignated location.
You will receive your repaired product within five to seven days from the date Lexmark received your defective printer.
This service covers offsite repair or replacement, all parts and labour, and the return shipment straight to your door.
On-Site Guarantee Service
With On-Site Guarantee Service, if your printer challenges cannot be resolved over the phone, a Technical Support representative will dispatch a qualified Lexmark service technician to your location for next business day service.
The technician will service your defective printer directly on-site and will also make sure your printer meets Lexmark’s most stringent standards of quality and performance.
This offering includes telephone and Web-based support, all parts and labour, complete on-site guarantee service and testing.
Replacement ensures you a fast and effective door-to-door service process for certain consumer printers.
If your printer challenges cannot be resolved over the phone, a Technical Support representative will organise the delivery of a replacement printer to arrive at your location within 3 to 5 business days in serviced areas.
The defective printer will be returned to Lexmark or disposed in compliance with local regulations. All parts and labour are included.
You also benefit from remote support by both telephone and Internet.