Global Reporting Initiative (GRI) Index and United Nations Global Compact (UNGC)
We considered the Global Reporting Initiative (GRI) Sustainability Reporting Guidelines (G3) when preparing this report.
This report addresses 100 percent of all GRI indicators including environmental, product, finance & economics, society, human rights and labor. Lexmark self-declares this report to GRI Application Level A.
| Indicator | Description | Report Section(s) | Full / Partial Report | UNGC COP Element Addressed |
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| Strategy and Analysis | 1.1 | Statement from the most senior decision-maker of the organization (e.g., CEO, chair, or equivalent senior position) about the relevance of sustainability to the organization and its strategy | Overview: CEO Letter | Full | Statement of Continuing Support Beyond stating ongoing commitment to the GC, the CEO letter might also mention how the Global Compact influences strategy and management, and refer to key actions and achievements that support the principles. |
| 1.2 | Description of key impacts, risks, and opportunities | Overview: CEO Letter, Risks, Opportunities and Impacts | Full | Statement of Continuing Support Beyond stating ongoing commitment to the GC, the CEO letter might also mention how the Global Compact influences strategy and management, and refer to key actions and achievements that support the principles. |
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| Indicator | Description | Report Section(s) | Full / Partial Report | UNGC COP Element Addressed |
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| Organizational Profile | 2.1 | Name of the organization | Investor Relations, 10-K |
Full | No Specific COP Requirement However, descriptions of company size, nature, and locations, present the context for understanding actions and performance on GC principles. |
| 2.2 | Primary brands, products, and/or services | Investor Relations, 10-K |
Full | No Specific COP Requirement However, descriptions of company size, nature, and locations, present the context for understanding actions and performance on GC principles. |
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| 2.3 | Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures | Investor Relations, 10-K |
Full | No Specific COP Requirement However, descriptions of company size, nature, and locations, present the context for understanding actions and performance on GC principles. |
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| 2.4 | Location of organization’s headquarters | Investor Relations, 10-K |
Full | No Specific COP Requirement However, descriptions of company size, nature, and locations, present the context for understanding actions and performance on GC principles. |
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| 2.5 | Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report | Investor Relations, 10-K |
Full | No Specific COP Requirement However, descriptions of company size, nature, and locations, present the context for understanding actions and performance on GC principles. |
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| 2.6 | Nature of ownership and legal form | Investor Relations, 10-K |
Full | No Specific COP Requirement However, descriptions of company size, nature, and locations, present the context for understanding actions and performance on GC principles. |
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| 2.7 | Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries) | Investor Relations, 10-K |
Full | No Specific COP Requirement However, descriptions of company size, nature, and locations, present the context for understanding actions and performance on GC principles. |
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| 2.8 | Scale of the reporting organization | Investor Relations, 10-K |
Full | No Specific COP Requirement However, descriptions of company size, nature, and locations, present the context for understanding actions and performance on GC principles. |
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| 2.9 | Significant changes during the reporting period regarding size, structure, or ownership | Investor Relations, 10-K |
Full | No Specific COP Requirement However, descriptions of company size, nature, and locations, present the context for understanding actions and performance on GC principles. |
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| 2.10 | Awards received in the reporting period | Overview: Awards | Full | No Specific COP Requirement However, descriptions of company size, nature, and locations, present the context for understanding actions and performance on GC principles. |
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| Indicator | Description | Report Section(s) | Full / Partial Report | UNGC COP Element Addressed |
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| Report Parameters | 3.1 | Reporting period (e.g., fiscal/calendar year) for information provided | Overview: Report Parameters | Full | No Specific COP Requirement However, descriptions of report scope provide readers with understanding of any qualifications or limitations of the report. |
| 3.2 | Date of most recent previous report (if any) | Overview: Report Parameters | Full | No Specific COP Requirement However, descriptions of report scope provide readers with understanding of any qualifications or limitations of the report. |
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| 3.3 | Reporting cycle (annual, biennial, etc.) | Overview: Report Parameters | Full | No Specific COP Requirement However, descriptions of report scope provide readers with understanding of any qualifications or limitations of the report. |
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| 3.4 | Contact point for questions regarding the report or its contents | Overview: Report Parameters | Full | No Specific COP Requirement However, descriptions of report scope provide readers with understanding of any qualifications or limitations of the report. |
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| 3.5 | Process for defining report content | Overview: Report Parameters | Full | No Specific COP Requirement However, descriptions of report scope provide readers with understanding of any qualifications or limitations of the report. |
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| 3.6 | Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers) | Overview: Report Parameters | Full | No Specific COP Requirement However, descriptions of report scope provide readers with understanding of any qualifications or limitations of the report. |
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| 3.7 | State any specific limitations on the scope or boundary of the report | Overview: Report Parameters | Full | No Specific COP Requirement However, descriptions of report scope provide readers with understanding of any qualifications or limitations of the report. |
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| 3.8 | Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations | Overview: Report Parameters | Full | No Specific COP Requirement However, descriptions of report scope can provide readers with an under- standing of how a company defines its “sphere of influence”. |
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| 3.9 | Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report | Overview: Report Parameters | Full | No Specific COP Requirement However, descriptions of report scope can provide readers with an under- standing of how a company defines its “sphere of influence”. |
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| 3.10 | Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement | Overview: Report Parameters | Full | No Specific COP Requirement However, descriptions of report scope can provide readers with an under- standing of how a company defines its “sphere of influence”. |
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| 3.11 | Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report | Overview: Report Parameters | Full | No Specific COP Requirement However, descriptions of report scope can provide readers with an under- standing of how a company defines its “sphere of influence”. |
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| 3.12 | Table identifying the location of the Standard Disclosures in the report | GRI Index | Full | No Specific COP Requirement However, descriptions of report scope can provide readers with an under- standing of how a company defines its “sphere of influence”. |
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| 3.13 | Policy and current practice with regard to seeking external assurance for the report | Overview: Report Parameters | Full | No Specific COP Requirement However, descriptions of report scope can provide readers with an under- standing of how a company defines its “sphere of influence”. |
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| Indicator | Description | Report Section(s) | Full / Partial Report | UNGC COP Element Addressed |
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| Governance, Commitments and Engagement | 4.1 | Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight | Investor Relations | Full | Actions Taken to Implement Principles 1-10 Descriptions of governance systems and responsibilities offer the opportunity to express how the company has organized addressing the GC principles (e.g., whether there is a committee responsible for oversight of implementation of GC principles). |
| 4.2 | Indicate whether the Chair of the highest governance body is also an executive officer | Investor Relations | Full | Actions Taken to Implement Principles 1-10 Descriptions of governance systems and responsibilities offer the opportunity to express how the company has organized addressing the GC principles (e.g., whether there is a committee responsible for oversight of implementation of GC principles). |
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| 4.3 | For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members |
Investor Relations | Full | Actions Taken to Implement Principles 1-10 Descriptions of governance systems and responsibilities offer the opportunity to express how the company has organized addressing the GC principles (e.g., whether there is a committee responsible for oversight of implementation of GC principles). |
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| 4.4 | Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body | Investor Relations | Full | Actions Taken to Implement Principles 1-10 Descriptions of governance systems and responsibilities offer the opportunity to express how the company has organized addressing the GC principles (e.g., whether there is a committee responsible for oversight of implementation of GC principles). |
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| 4.5 | Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization’s performance (including social and environmental performance) | Investor Relations | Full | Actions Taken to Implement Principles 1-10 Descriptions of governance systems and responsibilities offer the opportunity to express how the company has organized addressing the GC principles (e.g., whether there is a committee responsible for oversight of implementation of GC principles). |
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| 4.6 | Processes in place for the highest governance body to ensure conflicts of interest are avoided | Investor Relations | Full | Actions Taken to Implement Principles 1-10 Descriptions of governance systems and responsibilities offer the opportunity to express how the company has organized addressing the GC principles (e.g., whether there is a committee responsible for oversight of implementation of GC principles). |
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| 4.7 | Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization’s strategy on economic, environmental, and social topics | Investor Relations | Full | Actions Taken to Implement Principles 1-10 Descriptions of governance systems and responsibilities offer the opportunity to express how the company has organized addressing the GC principles (e.g., whether there is a committee responsible for oversight of implementation of GC principles). |
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| 4.8 | Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation | Investor Relations | Full | Actions Taken to Implement Principles 1-10 If the company’s statements of commitment are inspired by, or reflect the GC principles, this can be noted here. |
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| 4.9 | Procedures of the highest governance body for overseeing the organization’s identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles | Investor Relations | Full | Actions Taken to Implement Principles 1-10 A company can use these disclosures to describe mechanisms for high-level oversight of aspects relevant for continuous improvement and implementation of the GC principles. |
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| 4.10 | Processes for evaluating the highest governance body’s own performance, particularly with respect to economic, environmental, and social performance | Investor Relations | Full | Actions Taken to Implement Principles 1-10 A company can use these disclosures to describe mechanisms for high-level oversight of aspects relevant for continuous improvement and implementation of the GC principles. |
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| 4.11 | Explanation of whether and how the precautionary approach or principle is addressed by the organization | Investor Relations | Full | Actions Taken to Implement Principle 7 | |
| 4.12 | Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses | Overview: Governance and External Engagement | Full | Actions Taken to Implement Principles 1-10 In addition to mentioning participation in the GC, these disclosures can explain how adoption and implementation of the GC principles motivated the company to undertake similar additional commitments and participation. |
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| 4.13 | Memberships in associations (such as industry associations) and/or national/international advocacy organizations | Overview: Governance and External Engagement | Full | Actions Taken to Implement Principles 1-10 In addition to mentioning participation in the GC, these disclosures can explain how adoption and implementation of the GC principles motivated the company to undertake similar additional commitments and participation. |
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| 4.14 | List of stakeholder groups engaged by the organization | Investor Relations, Customer Experience: Understanding Our Customers | Full | Sharing the COP with the Company’s Stakeholders In addition to explaining how the company has shared the COP with stakeholders these disclosures can be used to describe how implementation of the principles is influenced by stakeholders. |
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| 4.15 | Basis for identification and selection of stakeholders with whom to engage | Investor Relations, Customer Experience: Understanding Our Customers | Full | Sharing the COP with the Company’s Stakeholders In addition to explaining how the company has shared the COP with stakeholders these disclosures can be used to describe how implementation of the principles is influenced by stakeholders. |
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| 4.16 | Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group | Investor Relations, Customer Experience: Understanding Our Customers | Full | Sharing the COP with the Company’s Stakeholders In addition to explaining how the company has shared the COP with stakeholders these disclosures can be used to describe how implementation of the principles is influenced by stakeholders. |
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| 4.17 | Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting | Investor Relations, Customer Experience: Understanding Our Customers | Full | Sharing the COP with the Company’s Stakeholders In addition to explaining how the company has shared the COP with stakeholders these disclosures can be used to describe how implementation of the principles is influenced by stakeholders. |
| Indicator | Description | Report Section(s) | Full / Partial Report | UNGC COP Element Addressed |
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| Economic | EC1 | Economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments.(Core) | Finance and Economics, 10-K | Full | No Specific COP Requirement |
| EC2 | Financial implications and other risks and opportunities for the organization's activities due to climate change. (Core) | Finance and Economics, Overview: Risks, Opportunities and Impacts, 10-K |
Partial | Actions Taken to Implement Principle 7 | |
| EC3 | Coverage of the organization's defined benefit plan obligations. (Core) | Workplace: Employee Benefit Plans, 10-K | Partial | No Specific COP Requirement | |
| EC4 | Significant financial assistance received from government. (Core) | Finance and Economics, 10-K | Full | No Specific COP Requirement | |
| EC5 | Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation. (Additional) | Workplace: Employee Benefit Plans, 10-K | Partial | Outcomes from Implementing Principle 1 | |
| EC6 | Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation. (Core) | Environment: Energy Use and Greenhouse Gas Emissions | Partial | No Specific COP Requirement | |
| EC7 | Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation. (Core) | Environment: Energy Use and Greenhouse Gas Emissions | Partial | Actions Taken and Outcomes from Implementing Principle 6 | |
| EC8 | Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement. (Core) | Society: Financial and In-Kind Contributions | Partial | No Specific COP Requirement | |
| EC9 | Understanding and describing significant indirect economic impacts, including the extent of impacts. (Additional) | Society: Community Impact | Partial | No Specific COP Requirement | |
| Indicator | Description | Report Section(s) | Full / Partial Report | UNGC COP Element Addressed |
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| Environment | EN1 | Materials used by weight or volume. (Core) | Environment: Materials | Partial | Outcomes from Implementing Principle 8 |
| EN2 | Percentage of materials used that are recycled input materials. (Core) | Environment: Supplies | Partial | Outcomes from Implementing Principles 8 and 9 | |
| EN3 | Direct energy consumption by primary energy source. (Core) | Environment: Energy Use and Greenhouse Gas Emissions | Full | Outcomes from Implementing Principle 8 | |
| EN4 | Indirect energy consumption by primary source. (Core) | Environment: Energy Use and Greenhouse Gas Emissions | Full | Outcomes from Implementing Principle 8 | |
| EN5 | Energy saved due to conservation and efficiency improvements. (Additional) | Environment: Energy Use and Greenhouse Gas Emissions | Partial | Outcomes from Implementing Principles 8 and 9 | |
| EN6 | Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives. (Additional) | Environment: Product Design | Full | Actions Taken to Implement Principles 8 and 9 | |
| EN7 | Initiatives to reduce indirect energy consumption and reductions achieved. (Additional) | Environment: Energy Use and Greenhouse Gas Emissions | Partial | Actions Taken to Implement Principles 8 and 9 | |
| EN8 | Total water withdrawal by source. (Core) | Environment: Water Management | Full | Outcomes from Implementing Principle 8 | |
| EN9 | Water sources significantly affected by withdrawal of water. (Additional) | Environment: Water Management | Full | Outcomes from Implementing Principle 8 | |
| EN10 | Percentage and total volume of water recycled and reused. (Additional) | Environment: Water Management | Partial | Outcomes from Implementing Principles 8 and 9 | |
| EN11 | Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. (Core) | Environment: Land and Biodiversity | Full | Outcomes from Implementing Principle 8 | |
| EN12 | Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. (Core) | Environment: Land and Biodiversity | Partial | Outcomes from Implementing Principle 8 | |
| EN13 | Habitats protected or restored. (Additional) | Environment: Land and Biodiversity | Full | Outcomes from Implementing Principle 8 | |
| EN14 | Strategies, current actions, and future plans for managing impacts on biodiversity. (Additional) | Environment: Land and Biodiversity | Full | Actions Taken to Implement Principle 8 | |
| EN15 | Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk. (Additional) | Environment: Land and Biodiversity | Full | Outcomes from Implementing Principle 8 | |
| EN16 | Total direct and indirect greenhouse gas emissions by weight. (Core) | Environment: Energy Use and Greenhouse Gas Emissions | Full | Outcomes from Implementing Principle 8 | |
| EN17 | Other relevant indirect greenhouse gas emissions by weight. (Core) | Environment: Energy Use and Greenhouse Gas Emissions | Full | Outcomes from Implementing Principle 8 | |
| EN18 | Initiatives to reduce greenhouse gas emissions and reductions achieved. (Additional) | Environment: Energy Use and Greenhouse Gas Emissions | Full | Actions Taken and Outcomes from Implementing Principles 7, 8 and 9 | |
| EN19 | Emissions of ozone-depleting substances by weight. (Core) | Environment: Energy Use and Greenhouse Gas Emissions, Regulated Air Emissions | Full | Outcomes from Implementing Principle 8 | |
| EN20 | NOx, SOx, and other significant air emissions by type and weight. (Core) | Environment: Energy Use and Greenhouse Gas Emissions, Regulated Air Emissions | Partial | Outcomes from Implementing Principle 8 | |
| EN21 | Total water discharge by quality and destination. (Core) | Environment: Water Management | Partial | Outcomes from Implementing Principle 8 | |
| EN22 | Total weight of waste by type and disposal method. (Core) | Environment: Waste Management | Partial | Outcomes from Implementing Principle 8 | |
| EN23 | Total number and volume of significant spills. (Core) | Environment: Water Management | Full | Outcomes from Implementing Principle 8 | |
| EN24 | Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally. (Additional) | Environment: Waste Management | Partial | Outcomes from Implementing Principle 8 | |
| EN25 | Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization's discharges of water and runoff. (Additional) | Environment: Water Management | Partial | Outcomes from Implementing Principle 8 | |
| EN26 | Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. (Core) | Environment: Product Design | Partial | Actions Taken to Implement Principles 7, 8 and 9 | |
| EN27 | Percentage of products sold and their packaging materials that are reclaimed by category. (Core) | Environment: Waste Management and KPI | Partial | Outcomes from Implementing Principles 8 and 9 | |
| EN28 | Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations. (Core) | Environment: Policy and Standards | Full | Outcomes from Implementing Principle 8 | |
| EN29 | Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce. (Additional) | Environment: Energy Use and Greenhouse Gas Emissions | Partial | Outcomes from Implementing Principle 8 | |
| EN30 | Total environmental protection expenditures and investments by type. (Additional) | Environment: Policy and Standards, Workplace: Human Rights | Partial | Actions Taken and Outcomes from Implementing Principles 7, 8 and 9 | |
| Indicator | Description | Report Section(s) | Full / Partial Report | UNGC COP Element Addressed |
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| Human Rights | HR1 | Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening. (Core) | Finance and Economics | Partial | Outcomes from Implementing Principles 1, 2, 3, 4, 5, and 6 |
| HR2 | Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken. (Core) | Workplace: Suppliers | Partial | Actions Taken and Outcomes from Implementing Principles 1, 2, 3, 4, 5, and 6 | |
| HR3 | Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained. (Additional) | Overview: Governance and External Engagement, Workplace: Human Rights, Continuing Education | Partial | Outcomes from Implementing Principles 1, 2, 3, 4, 5 and 6 | |
| HR4 | Total number of incidents of discrimination and actions taken. (Core) | Workplace: Human Rights | Partial | Actions Taken and Outcomes from Implementing Principles 1, 2 and 6 | |
| HR5 | Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights. (Core) | Workplace: Human Rights | Full | Actions Taken to Implement Principles 1, 2 and 3 | |
| HR6 | Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor. (Core) | Workplace: Human Rights | Full | Actions Taken to Implement Principles 1, 2 and 5 | |
| HR7 | Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor. (Core) | Workplace: Human Rights | Full | Actions Taken to Implement Principles 1, 2 and 4 | |
| HR8 | Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations. (Additional) | Workplace: Human Rights | Partial | Outcomes from Implementing Principles 1 and 2 | |
| HR9 | Total number of incidents of violations involving rights of indigenous people and actions taken. (Additional) | Workplace: Human Rights | Full | Actions Taken and Outcomes from Implementing Principles 1 and 2 | |
| Indicator | Description | Report Section(s) | Full / Partial Report | UNGC COP Element Addressed |
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| Labor Practices and Decent Work | LA1 | Total workforce by employment type, employment contract, and region. (Core) | Workplace: Demographics | Partial | No Specific COP Requirement |
| LA2 | Total number and rate of employee turnover by age group, gender, and region. (Core) | Workplace: Demographics | Partial | Outcomes from Implementing Principle 6 | |
| LA3 | Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations. (Additional) | Workplace: Human Rights, Employee Benefit Plans and 10-K | Full | No Specific COP Requirement | |
| LA4 | Percentage of employees covered by collective bargaining agreements. (Core) | Workplace: Human Rights | Full | Outcomes from Implementing Principles 1 and 3 | |
| LA5 | Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective agreements. (Core) | Workplace: Human Rights | Full | Outcomes from Implementing Principle 3 | |
| LA6 | Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs. (Additional) | Workplace: Human Rights | Full | Outcomes from Implementing Principle 1 | |
| LA7 | Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region. (Core) | Environment: Policy and Standards, Workplace: Human Rights | Partial | Outcomes from Implementing Principle 1 | |
| LA8 | Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases. (Core) | Workplace: Human Rights | Partial | Actions Taken to Implement Principle 1 | |
| LA9 | Health and safety topics covered in formal agreements with trade unions. (Additional) | Workplace: Human Rights | Full | Actions Taken to Implement Principle 1 | |
| LA10 | Average hours of training per year per employee by employee category. (Core) | Workplace: Human Rights, Continuing Education | Full | No Specific COP Requirement | |
| LA11 | Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. (Additional) | Workplace: Human Rights, Continuing Education, Community Impact | Full | No Specific COP Requirement | |
| LA12 | Percentage of employees receiving regular performance and career development reviews. (Additional) | Workplace: Human Rights, Continuing Education | Full | No Specific COP Requirement | |
| LA13 | Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity. (Core) | Workplace: Human Rights, Demographics | Partial | Outcomes from Implementing Principles 1 and 6 | |
| LA14 | Ratio of basic salary of men to women by employee category. (Core) | Workplace: Demographics | Partial | Outcomes from Implementing Principles 1 and 6 | |
| Indicator | Description | Report Section(s) | Full / Partial Report | UNGC COP Element Addressed |
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| Products | PR1 | Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. (Core) | Customer Experience: Product Health and Safety Impacts | Full | Actions Taken and Outcomes from Implementing Principle 1 |
| PR2 | Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes. (Additional) | Customer Experience: Product Health and Safety Impacts | Full | Outcomes from Implementing Principle 1 | |
| PR3 | Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. (Core) | Customer Experience: Product Health and Safety Impacts | Full | Actions Taken and Outcomes from Implementing Principle 8 | |
| PR4 | Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes. (Additional) | Customer Experience: Product Health and Safety Impacts | Full | Outcomes from Implementing Principle 8 | |
| PR5 | Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. (Additional) | Customer Experience: Product Health and Safety Impacts | Partial | No Specific COP Requirement | |
| PR6 | Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. (Core) | Customer Experience: Marketing Communications | Full | No Specific COP Requirement | |
| PR7 | Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. (Additional) | Customer Experience: Marketing Communications | Full | No Specific COP Requirement | |
| PR8 | Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. (Additional) | Customer Experience: Customer Security and Privacy | Full | Outcomes from Implementing Principle 1 | |
| PR9 | Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. (Core). | Customer Experience: Product Health and Safety Impacts | Full | No Specific COP Requirement | |
| Indicator | Description | Report Section(s) | Full / Partial Report | UNGC COP Element Addressed |
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| Society | SO1 | Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting. (Core) | Society : Community Impact | Partial | No Specific COP Requirement |
| SO2 | Percentage and total number of business units analyzed for risks related to corruption. (Core) | Overview: Risks, Opportunities and Impacts | Full | Outcomes from Implementing Principle 10 | |
| SO3 | Percentage of employees trained in organization's anti-corruption policies and procedures. (Core) | Overview: Risks, Opportunities and Impacts | Full | Outcomes from Implementing Principle 10 | |
| SO4 | Actions taken in response to incidents of corruption. (Core) | Overview: Risks, Opportunities and Impacts | Full | Actions Taken to Implement Principle 10 | |
| SO5 | Public policy positions and participation in public policy development and lobbying. (Core) | Overview: Governance and External Engagement | Full | Actions Taken to Implement Principles 1-10 | |
| SO6 | Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country. (Additional) | Society : Financial Contributions | Full | Outcomes from Implementing Principle 10 | |
| SO7 | Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes. (Additional) | Overview: Governance and External Engagement | Full | No Specific COP Requirement | |
| SO8 | Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations. (Core) | Overview: Governance and External Engagement | Full | No Specific COP Requirement |