My Account Information

How do I find and manage my profile?

View or change profile information in My Account and click "My Profile"

How do I find and manage my address information?

View or change address information in My Account and click "My Address Book"

How can I review my payments made to Lexmark?

View payment history in My Account page and click "My Orders"

How do I find my Lexmark order history?

View order history by logging into My Account page and click "My Orders"

Technical Support Questions

How can I get technical help for a Lexmark product?

We would be happy to help in any we can. For assistance with any of the following, please click here to contact Technical Support:

• Installation
• Uninstallation
• Use of your product
• Troubleshooting

Call toll free 1-800-LEXMARK Option 1

Lexmark Ink Rewards Programs

Can I call someone with questions about Lexmark Rewards?

Absolutely. Specific questions about the Rewards program should be directed to the Lexmark Rewards customer support team. You can call Lexmark Rewards customer support at 1-800-834-7791 Monday-Friday from 9 AM to 9 PM and Saturday 12 PM to 6 PM ET.

Can my Rewards account be linked to the online store account?

Yes, definitely—however, you might have noticed that recently we’ve completely updated and streamlined our site to better serve our customers. This included creating a new online store, and we have been busy transferring as many Rewards accounts as possible from the old online store to the new online store.

Purchases made before October 26, 2009, may take as much as a week or more to be reflected in your new Rewards account.

You’ll soon be all set to keep earning all the Rewards benefits your valued online shopping deserves. For help with your Lexmark Rewards account, or if you are unsure whether or not to open a new account, contact the Lexmark Rewards customer support team at 1-800-834-7791.

What is the Lexmark Rewards program?

In short, it’s a great way to save money, be environmentally responsible, and enjoy top-quality genuine Lexmark supplies all at the same time. Here’s how Ink Rewards works:

• Sign up to join Lexmark Rewards
• Each time you purchase eligible ink cartridges from Lexmark.com, the status of your Lexmark Rewards will be updated.
• After your fifth cartridge purchase within 12 months, we will send you an email to the address you specified when you signed up. This email will have a promo code for a free cartridge and a special link to Lexmark.com that you must use when you redeem the promo code. Promo codes must be redeemed within three months from the date they are used. You can also sign in to the Lexmark Rewards site to see your status at any time. See the Program Terms and Conditions for details.

 

How do I redeem my rewards?

You may either use the link that was emailed to you with the promo code, or you may log on to www.LexmarkRewards.com and click the "Get Your Free Cartridges Now" button. Only these links will allow you to get free shipping with your free cartridge. Promo codes are valid for three months and will expire if not used within that time. Only one promo code can be redeemed per online transaction. If you have one or more promo code to redeem, you must click these links again and start a new transaction.

Privacy and Security

What is your privacy policy?

We take our customers’ privacy very seriously. For any concerns, or to read more about Lexmark’s Privacy Policy, click here.

Common help issues:

• I forgot my password.
• I need to know your refund policy.
• I need a copy of my invoice.