Pre-Sales Questions

How can I get help with my buying decision or get questions answered in person?

We understand that purchasing a printer is a big decision, and that you might not have all the information you need. So don’t hesitate to call us for assistance with any of the following:

• Operating system Compatibility
• Product questions before purchase
• Accessory / Supplies / Product Compatibility
• Warranty and Pricing Information
• Questions about Lexmark Rewards

Call toll free 1-800-LEXMARK Option 2

Order Information

What is my order status?

Information about your order is available instantly on lexmark.com. From our home page, choose “Order Status” and then enter you order number and email address when prompted.

What payment methods do you accept?

We accept Visa, MasterCard, Discover, and American Express. Best yet, you can use your card with confidence, thanks to our secure server, which encrypts all submitted information.
We currently do not accept international credit cards.

When will my credit card be charged?

Lexmark is all about top-quality tools to make you more productive and save you money. So for any physical product you order (as opposed to downloads, warranties, etc.), we will not bill your card until your order is actually shipped. This includes backordered or preordered items, as well as items shipped separately—we will bill your card only when each item is shipped.

How will the charge appear on my credit card?

The charge will appear on your credit card as: Lexmark.

Do I have to pay sales tax?

This depends on your order, where you are ordering from, and where you are shipping to. But don’t worry, we take care of it for you during checkout—immediately after you have entered your billing and/or shipping address, we will calculate any applicable sales tax and add it to your total for you to review.

Sales Tax Exemptions: We will gladly credit sales tax for tax exempt entities. Just fax us your receipt or order number and a copy of your tax-exemption form with an address matching your order's billing or shipping address. Fax number: 1-972-421-9801.

How can I get a copy of my invoice?

• To view and print your invoice, let’s first find the applicable order.
• View order history in My Account page and click "My Orders"

Can I order without a credit card?

We only accept credit cards at this time.

What address should I enter in the billing information screen?

For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.

How do I enter a different shipping address?

If you are ordering a physical product (as opposed to downloads, warranties, etc.), a shipping information page will be included during checkout. This is where you can enter a separate shipping address and also choose your shipping method.

Should I add spaces or dashes when entering my credit card number?

No. Your card number should be entered in as a continuous string of numbers.

My credit card wasn’t accepted—what’s going on?

There are several potential reasons for a failed credit card transaction. Your card may have expired or reached its limit. Or a credit card computer, either on our end or your bank's end, may have encountered a machine error.

If you do have problems, you can contact Customer Service for assistance. Please provide them any error message numbers you may have received, as well as the order number from the shopping cart.

Customer Service
1-800-LEXMARK (539-6275)
Mon-Fri 8am-12am ES

Order Information

How can I quickly find my order on Lexmark.com?

If you have created a free Lexmark.com account, you can always find all your orders by signing in and clicking My Account on any Lexmark.com page.

We can also help you find an order right here. Just enter the information below.

View order history by logging into My Account page and click "My Orders"

Technical Support

Where can I get technical support for my product?

Lexmark is committed to making your experience with our products as rewarding and productive as possible. Here are your options for helpful, customer-oriented technical support:

• On the Web: http://support.lexmark.com
• Toll free: 1-800-539-6275 Option 1

What’s the deal with "cookies" and why does Lexmark want me to accept them?

Cookies are a way for Lexmark.com to recognize you and facilitate your shopping and service experience so that you have fewer forms to fill out and in general have a more efficient visit. In other words, we rely on them to help serve you better.

Because cookies read information on your hard drive, you might think they contain personal information. But actually, all a cookie contains is a unique identifier so that our system can recognize you and your browser. And for an even further level of security, our commerce system encrypts all cookies so that they cannot be read by any other web page.

How do I set up my browser to accept cookies?

If you're using Internet Explorer 6+, go to the Tools menu and select Internet Options. Within the Internet Options window, select the Privacy tab. The default browser setting is medium, which allows you to accept cookies. To change this setting, move the slider to determine which setting you prefer. If your setting has been set to Custom, click the Advanced button and choose Accept Cookies.

If you're using Internet Explorer 5.x, go to the Tools menu and select Internet Options. Within the Internet Options window, select the Security tab. Select Internet, then Custom Level. Scroll down to Cookies and choose Enable.

If you're using Netscape 7+, go to the Edit menu and select Preferences. Double-click the Privacy & Security category, select Cookies. Set your Cookies preferences.